Yesterday, a student tried to open a doc on his USB key created with Microsoft Word 2007. Because our version is earlier -- 2002(?) -- the file was inaccessible.
A free patch is available for downloading and we tried this fix, but since our machines are locked down, the patch -- alas -- wouldn't take.
In a follow-up phone call to ITS, I learned that the patch is supposed to be sent out to all machines, although the date for deployment was uncertain. Steve will contact Al on our behalf to get a better sense of timeframe.
Should you have patrons using MS Word 2007 in the meantime, there are two workarounds:
1. for users who don't have their own laptops with them: suggest a trip to the computer labs in the Science Center. The HASCS desk confirmed that staff will be able to get the files open.
2. for users who do have their laptops: suggest that they save a copy of the document in a compatible format from the list of options they're offered. That should do the trick.
1 comment:
Update from Steve (Tuesday, July 17):
On Wednesday and Thursday mornings this week, ITS will install the Microsoft Office 2007 Compatibility Pack on all Lamont public computers. This will make it possible for students who use our computers to open and edit documents which were created in Word 2007, Excel 2007, and other new versions of Microsoft applications.
Lamont1 through 11 and Lamont L1 through L4 will be upgraded on Wednesday [July 18];the other machines on Thursday[July 19].
Post a Comment