A student in Visual and Environmental Studies 71 came in. He accessed the home page for his course and attempted to open the readings on “Edison and Lumiere” that were posted there as pdfs. (Not library reserve material.) When he tried to open them at two Lamont public workstations he got the message that the files were damaged and could not be opened. He was able to open them on his home computer and I could open them at the Ref Desk computer with no trouble.
This seems to resemble something we have been noticing this week. Students at the public workstation have been unable to open very ordinary files.
I talked with Sue and we are both concerned that students cannot perform basic classroom related work on the public stations that previously they could.
I e-mailed Al and Jeff B. per Sue's suggestion.
2 comments:
Here's a related problem: If students tell you they can't open Word attachments from e-mail, check to see if the attachment has been turned into an "application." (Why? Don't ask me!) If so, you can still save the file to D:User Files, open it from Word as "All Files," and print it.
UPDATE: 9/29/06 --
Karen M. in ITS figured out that the problem originated from Firefox and a "too small cache" setting. That's been corrected and Karen suspects it is also what caused the oddities with Word attachments that Steve had identified.
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